Privacy Policy

Overview

Encore Wound Care and its affiliated entities are committed to protecting your privacy. This Privacy Policy governs data collection on www.encorewoundcare.com and our patient portal application, and describes how we collect, use, maintain, protect, and disclose information. It applies to data collected on this Website, through electronic messages, and via our mobile and desktop applications. It does not apply to information collected offline or by any third party.

Children Under 18

This Website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a child under 18 has provided us personal information, we will delete it promptly. No one under 18 should submit their name, address, phone number, email address, or username to this Website.

Information We Collect

We collect personally identifiable information such as your name, postal address, email address, and telephone number, as well as usage details including IP addresses and browser/device information. Information is collected directly when you provide it to us (through registration forms, correspondence, transaction records, or search queries) and automatically through cookies and similar technologies as you navigate the Website.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve this Website. Cookies are small data files placed on your device that help us understand how visitors use our site.

We use the following types of cookies:

Analytics cookies (Google Analytics) — help us understand how visitors interact with the Website, such as which pages are visited most often and how users navigate between pages. This information is used in aggregate and does not identify individual users.

Advertising cookies (Google Ads) — allow us to measure the effectiveness of our advertising campaigns by tracking whether a visitor to our site came from one of our ads.

You can control or disable cookies through your browser settings at any time. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and Google Ads personalization at adssettings.google.com. Please note that disabling cookies may affect the functionality of certain parts of this Website.

How We Use Your Information

We use collected information to provide and improve the Website and its services, process requests and transactions, send account notices and service updates, fulfill contractual obligations, and send marketing communications. You may opt out of promotional communications at any time.

Information Disclosure

We may share aggregated, non-identifying information without restriction. Personal information may be disclosed to our subsidiaries and service providers (under confidentiality obligations), and to third parties as described in this policy. We may also disclose information to comply with legal processes, enforce our agreements, or protect the rights and safety of Encore Wound Care, our users, and others.

Your Choices

You may manage browser cookies through your browser settings and opt out of promotional emails by contacting us at hello@encorewoundcare.com. Please note that refusing cookies may limit certain site functionality.

Accessing and Updating Your Information

You may review and modify your personal data through your account profile or by contacting us directly. Account deletion will permanently remove your personal information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Your continued use of the Website following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Encore Wound Care 12301 Ridge Road North Royalton, OH 44133 (440) 652-8748 hello@encorewoundcare.com